FAQs

Everybody has questions. If yours are about rings, we have answers.

At Titanium-Buzz, nothing is more important to us than your satisfaction. Our founder started this company because of the experience he had shopping for a wedding ring, and so for us customer service isn't some marketing cliché. We know exactly how important, and stressful, the decisions you make about your rings can be, and we are committed to making the process easy, affordable, and even fun.

Below are the most common questions we get from customers and fans. We also have links to a ton of resources that cover all things rings. If you have a specific question that you don't see addressed here, let us know and we'll get an answer for you.

Have no idea where to start? Read our comprehensive step-by-step guide to ring shopping: Ring Buying 101

GENERAL
How do I contact you?
I want to see a physical product before I buy it. Are there demo versions of your rings?
What if I have a special request or need to tell you something about my order?
Can I order my ring with personalized engraving?
Do your rings come with any kind of guarantee?

SIZING
I only see 1/2 sizes listed for your rings. Can you do 1/4 sizes?
I don't know my ring size. How do I find it?
What if I'm shopping for an engagement ring and I don't know her size?
Do you have a comparison chart for international sizes?
I've heard that some rings can't be resized. Is this true?

PRODUCTION AND SHIPPING
How long will it take for my ring to be completed?
I need my ring as soon as possible. Can you put a rush on my order?
How much will it cost to ship my order?
How will my order be shipped?
Do you offer international shipping?

MATERIALS AND QUALITY
Can titanium rings be cut off in an emergency?
I have sensitive skin. Is titanium safe for me to wear?
What other materials do you offer? What do all these names mean?
What's the deal with your camo rings?
Is it true that your carbon fiber rings have no metal in them?

CARE AND CLEANING
Can my extreme lifestyle damage my ring?
How do I clean my ring?


How do I contact you?

We are located at:

109 North Bridge Street
Linden, MI 48451

You can call us toll-free at 1-866-215-1861. We are in the Eastern time zone and are open most days until 6:00 p.m., but if it's after hours or if we're not open for some reason, you can always send us an email and we'll get back to you soon.


I want to see a physical product before I buy it. Are there demo versions of your rings?

Yes! We get it. Sometimes a picture on a screen just isn't enough. That's why we have a number of "demo rings" available that can be sent to you for closer examination before you decide to purchase. Unfortunately, our demo rings may not be your specific size, but we can always provide a few different style examples to give you an overall idea of what your ring will look like.

If you would like to learn more about our demo rings and have one shipped to you, call 1-866-215-1861 or send us an email.

Keep in mind that we only offer top-quality items and that all of our rings are individually created for each of our customers, including you. We will always work with you to ensure your complete satisfaction, and nearly all purchases are automatically covered by our free Protection Plan.


What if I have a special request or need to tell you something about my order?

During the checkout process, you will see a comments section on the order form. You can add any notes, directions, rush requests, song lyrics, screenplay ideas, or questions you might have to this area. It's your place to say anything you need to say. A member of our staff will review your comments and will follow up with you. We will not make your ring until all of your concerns have been addressed. You can also contact us directly.


Can I order my ring with personalized engraving?

Yes (usually). Most of our rings include engraving of up to 25 characters on the inside of the band. Engraving is always free. If engraving is available for a ring, you will see a field located near the item's other options prior to checkout. Simply enter the text you wish to have inscribed, and we will engrave it for you.

For additional information about ring personalization and how our engraving works, please refer to our engraving FAQ.

PS: There's nothing wrong with just having us engrave names or a date, but you can always get creative. Check out some of our favorite wedding ring engraving ideas that we've seen from our customers.


Do your rings come with any kind of guarantee?

They do, and unlike those times when you're at the store and they try to get you to buy a protection plan for an HDMI cable or an extension cord, ours is A) free and B) actually worth something.

We call it, well, our Protection Plan. You can read more about it here, but it's pretty straight-forward. Here's the gist:

If your ring fails structurally, we replace it. If your ring needs polished or refinished, we polish and refinish it. If your ring has an inlay and the inlay fails, we replace the inlay with one that won't. If your ring stops fitting, ever, we replace it with one that does. The only thing you ever pay for is shipping.

How long is the guarantee good for? As long as you own your ring. Are there exceptions? Of course, but they are few and far between. Our goal is to keep you satisfied for a lifetime, not weasel out of a guarantee.


I only see 1/2 sizes listed for your rings. Can you do 1/4 sizes?

Yes. You've probably noticed that most size charts and the like only list whole or half sizes. That works for most people, but if you're one of those folks who know their size down to the quarter, then you'll be happy to hear the vast majority of our rings are available in 1/4 sizes.

To request a 1/4 size, all you have to do is select the size closest to yours from the on-screen options before adding an item to your shopping cart. During the checkout process, you will see a comments section on the order form. Simply note the exact size you need, and we will adjust your order accordingly.

Please note: 1/4 sizing is not available for 100% carbon fiber rings.


I don't know my ring size. How do I find it?

The best way to get an accurate ring size is to have your finger measured at your local jewelry store. In fact, we strongly recommend you get measurements taken by at least two or three different jewelers. Measurements can and do vary depending on how the jeweler measures you.

Please note: Most of our rings are crafted in a "comfort fit" style. We recommend having your finger sized for a comfort fit band, if possible.

Our blog has a pretty exhaustive guide to ring sizing that is full of other tips you can follow to ensure a perfect fit.


What if I'm shopping for an engagement ring and I don't know her size?

How is it that in every proposal scene in every movie or TV show, the ring is somehow always a perfect fit? Did the dude just happen to "know" his future fiancée's size? Did he guess really well? (Note: NEVER guess.) How are non-TV people supposed to come by that information?

You best option: If she has a ring that she wears sometimes but not all the time, straight up grab it when her back is turned, take it to a local jeweler, have it measured, and then return it when she isn't looking.

If stealing borrowing one of her rings isn't an option, then grab a pencil and paper and try to make a trace of one her rings. Make sure it's one she actually wears, and make sure you trace the inner diameter.

And if that doesn't work, you might have to get creative. If you've already informed her family of your intentions, then definitely talk to them first. There's a good chance they can help. If not, then it may be possible to involve one of her friends in your conspiracy. And if her friends aren't an option, then some guys invariably try the old take-her-shopping-for-a-non-engagement-ring route. (Another note: Most women will see right through this.)

If all else fails, then consider proposing without a ring and then shop for her engagement ring together. Sure, it's not as romantic as this guy, but it guarantees she'll get a ring that she loves and that fits properly. Many people (including one of the authors of this FAQ) have proposed to their wives this way and it worked out great. Trust us, if she's going to say yes, then she's going to say it regardless of whether there's a ring in front of her.

If you want to learn more about ring sizing and its importance, read this article.


Do you have a comparison chart for international sizes?

Yes. If you are from an area outside the US and Canada that uses a different sizing standard, you can match up your size with its US equivalent by checking our international ring size chart.


I've heard that some rings can't be resized. Is this true?

Yes. Titanium rings, for instance, can be resized, but only to one size larger and never to a smaller size. It's sort of like how it's impossible to have a barber cut your hair longer. This is due to the inherent strength of titanium. What makes our rings last so long, unfortunately, is also what makes them difficult to reshape.

This is true of some of our other rings as well, including our camo rings and carbon fiber rings. Also, depending on the style of the ring, we may not be able to resize it regardless of the material used, even if the band is made from a resizable metal like titanium. Unrelated: Who knew "resizable" was a word?

That said, we will never leave you hanging out to dry if there's a sizing issue. We offer free size exchanges for many of our rings as part of our lifetime Protection Plan. This plan is included with every purchase at zero cost to you.

And that means if your ring doesn't fit, ever, then most of the time we can outfit you with one that does, for free. The only thing you pay for is shipping.

If you are experiencing any sizing issues with your ring, please contact us as soon as possible. We can always be reached at 1-866-215-1861. You can also send us an email. We will do whatever we can to help.

Please note: For more information, review our complete returns and exchanges policy.


How long will it take for my ring to be completed?

As we're fond of saying, almost none of our rings are off-the-shelf items. Building totally custom wedding bands and engagement rings is at the core of who we are. It usually takes about 3 to 10 days to make one of our rings from start to finish, but remember that with any custom item, production time can vary. We strive to keep you as informed of this as possible, and prior to ordering you can almost always find production estimates for a particular style of ring on the item's page.

Please note: Some rings, such as Damascus steel rings or rings with diamonds or special modifications, may take up to three weeks to complete.

We are very sensitive to life's deadlines and those last-minute headaches that always seem to pop up, and we are very good at ensuring that folks get their rings when they need them. In extreme cases, rush options are available for select styles and we also offer overnight and second-day shipping options for most items.

If you think timing is going to be an issue with your order, please contact us with your concerns.


I need my ring as soon as possible. Can you put a rush on my order?

Most of the time, yes.

We get it. Life doesn't work on a convenient schedule, and if the process of planning your wedding or special event doesn't involve you running around putting out fires, then you're probably doing it wrong. Or maybe that's just us. Either way, here's what you need to know about expediting your order:

We pride ourselves on having some of the fastest lead times in the industry (see above), and once we process your order we waste no time on production. We really do work hard to get your ring to you as fast as possible. We also offer overnight and second-day shipping options once your ring is completed.

If you see the production time on a ring is going to be a couple weeks, and you don't have a couple weeks, we may still be able to help you out. The best thing to do is contact us directly. We will let you know right away what rush options are available for the item you want. Call us at 1-866-215-1861, send us an email, or try us by live chat. You can also leave us a note in the comments section of your order.

Trust us, if there's a way to get your ring to you in time, we'll get it to you.

Please note: Because our rings are custom made, production time may still vary on rush orders.


How much will it cost to ship my order?

If you are ordering from within the US and don't need your order rushed or expedited, then the answer is nothing. All domestic orders automatically qualify for free ground shipping.

Please note: By "domestic," we mean orders shipped within the USA only, including Alaska and Hawaii. There is a $30 USD flat shipping charge for all international orders.

If you need your order faster, we also provide overnight and second-day shipping options for most items (regular shipping rates apply). For a complete breakdown of our policies, which really aren't very complicated, please refer to our shipping information page.


How will my order be shipped?

Until the day when drones finally take over, we will continue to use a variety of shipping methods to get your items to you as efficiently as possible. Typically, we use USPS Priority Mail for all standard ground shipments (free of charge to you), and then use either UPS or FedEx for second-day and overnight shipments. Once your item has been shipped, we will provide you with tracking and delivery information.

Our shipping packaging varies by method and by item, but your order matters to us as much as it does to you. We will always choose the best method and packaging for protecting your order in transit.

For more information about getting your order faster, or for more about our policies (written in plain English, we promise), please see our shipping information page.


Do you offer international shipping?

Yes, we offer international shipping to select countries. We ship orders internationally for a flat $30 USD fee. This fee covers basic ground shipping services. We currently offer delivery to the following locations (list subject to change):

Australia
Canada
New Zealand
Sweden
United Kingdom
United States
US Virgin Islands

Please note: All international shipments are subject to the duties and taxes of the destination country. Once your order leaves the United States, we do not have any control over the shipment.

For more information about international shipping, please visit our shipping information page.


Can titanium rings be cut off in an emergency?

Yes, yes, and YES. We don't know where it originated, but versions of this rumor have been floating around since the early 2000s, which, coincidentally, is about the same time titanium rings started rising in popularity. We're not saying that gold rings started spreading these stories because they were feeling threatened, but we'll let you draw your own conclusions. In any case, all of the stories about this are false. No one has ever lost a finger due to a stuck titanium ring, and no one has ever needed surgery to get theirs removed.

Titanium may be a king among metals, but it's not indestructible. It has a strength threshold just like other materials and any titanium ring can be cut in an emergency using standard equipment found in hospitals, ambulances, doctors' offices, and jewelry workshops.

Learn More About Titanium


I have sensitive skin. Is titanium safe for me to wear?

You bet. It may be a tough material, but it's not tough on your skin. Titanium is a natural element and is one of the few hypoallergenic metals. It has been rarely known to cause any irritation to skin, unlike a few other metals we could name (*cough* goldringswithnickel *cough*).

PS: Our black zirconium rings and cobalt chrome rings are hypoallergenic, too.

Learn More About Titanium


What other materials do you offer? What do all these names mean?

We offer rings in a wide range of materials, but we aren't afraid to play favorites. In addition to titanium, many of our rings are made from black zirconium, carbon fiber, cobalt chrome, Damascus steel, or a combination of these.

Why focus on these five materials? Easy. They're the best. All of them have comparable levels of strength and durability, all are hypoallergenic, and all have wickedly unique properties that make them responsible for some of the most exciting jewelry being produced today.

Which metal is right for you? Everyone's different, so we put together a comprehensive guide to help you decide.

Which Metal Are You


What's the deal with your camo rings?

We invented the camo ring (really, we did), and since the day we unleased them on the world they've been our most popular style. We started with a few designs and now offer hundreds, with more being added to the mix all the time.

Thanks to their enduring popularity, we get a lot of questions about these rings, more than just about anything we offer. Lucky for us, we happen to know just about all there is to know, and we've put together a complete camo rings FAQ that covers everything.

Learn More About Camo Rings


Is it true that your carbon fiber rings have no metal in them?

Some do, but some don't. Carbon fiber looks awesome when paired up with exotic metals, but we also have a special collection of rings where it's nothing but 100% carbon fiber all day, every day.

And before you ask, no, these rings aren't flimsy. They aren't like rubber or some kind of squishy plastic. They are as hard and as durable as any metal out there. The same qualities that enable carbon fiber to be an integral part of everything from racecars to jetfighters make it possible to create a piece of CF jewelry that is unstoppable. Check 'em out for yourself and you'll see what we mean.

Learn More About Carbon Fiber


Can my extreme lifestyle damage my ring?

Slow down a sec, Mr. Knievel. Your wedding band may be stronger than your rocket cycle, but any ring short of one made out of pure diamond can be scratched. Our rings are made from some of the hardest materials ever used to forge jewelry, but all rings, no matter what they're made of or where they came from, will show some wear and tear over time.

What makes our rings special is they don't wear down the same way as many other pieces of jewelry. You can wear your ring every day for a lifetime and it will continue to look great for as long as you exercise proper care. Note the emphasized part of that sentence. Reenacting that scene from Lord of the Rings and hitting your ring with an axe is not proper care. All rings (except for maybe the One Ring) can be damaged by abuse.

Not to worry. For minor scuffs and other signs of wear, should they arise, we offer lifetime refinishing for many of our rings at no charge (except for shipping) as part of our universal Protection Plan. If your ring has an inlay and you're not satisfied with how it's holding up, we take care of that, too.

To find out which metal or type of ring is the best fit for your lifestyle, read our guide and become wise in the ways of alternative metal (we mean actual metal, not alt-metal).


How do I clean my ring?

The best way to clean your titanium ring is also the best way to wash your hands: With mild soap and warm water. That's all that it takes.

No, seriously.

If someone shows up on your doorstep claiming they have the perfect chemical solution for cleaning your ring (it could happen), send them packing. This is true for all of our rings, whether they be born of titanium, black zirconium, carbon fiber, cobalt chrome, or Damascus steel. Nothing we offer needs anything more than some good old-fashioned hand soap and water.

If you want to really gussy up your ring and give it some extra shine, most local jewelers offer ring polishing. But why bother with that when you can go straight to the source? Send your ring to us and we'll give your ring a full refinishing and send it back to you for free. All you have to pay for is shipping -- or, if you're in the Linden area, then we are your local jeweler so just stop on by and drop off your ring.

Our free polishes, by the way, are unlimited for as long as you own your ring. It's all part of the complimentary Protection Plan that we provide as a thank-you to all of our customers.

If you're more of the do-it-yourself type, then we have about information about how to keep your ring looking like new posted on our blog.