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Frequently Asked Questions

Frequently Asked Questions

At Titanium-Buzz, We recognize the importance of your purchase and know that you may be ordering rings for your wedding or a major life event. Your order is as important to us as it is to you, and we want to be upfront with exactly what you can expect when you order from us.

We strive to keep you informed of everything you need to know to create the ultimate online shopping experience, and below are the top questions we regularly get asked by our customers. We hope these answers will help you with your purchasing decisions.

Don't see your question or need more information? Please send us an email or call us toll-free at 1-866-215-1861.

General Questions

Are there demo versions of your rings?
Can I add comments to my order?
Can my ring be made in a 1/4 size?
I don't know which ring size I need!
Can I order my ring with engraving?

Shipping and Lead Times

How long will it take to complete my ring?
Can I get free shipping on my order?
How will my item be shipped?
Can you put a rush on my order?
Do you offer international shipping?

Titanium Rings

Can my Titanium Ring be resized?
Can Titanium Rings be cut off in an emergency?
Does titanium scratch?
Can titanium irritate the skin like many metals?
How do I clean my Titanium Ring?

Camo Rings

Can my Camo Ring be resized?
How do Camo Rings hold up to wear over time?
How do I clean my Camo Ring?
What if my camo inlay needs to be repaired?

100% Carbon Fiber Rings

Can my Carbon Fiber Ring be resized?
Are any coatings applied to your Carbon Fiber Rings?
How do I clean my Carbon Fiber Ring?

 

I want to see a physical product before I buy it. Are there demo versions of your rings?

Yes! We totally understand your concerns and we have a number of "demo rings" available that can be sent as samples for you to look at before making a purchase. Demo rings may not be your specific size, but we can provide a few different style examples to give you an idea of what your ring will look like.

We only offer top quality items and all of our rings are individually created for each of our customers. We will always work with you to ensure your complete satisfaction. Please send us an email for more information about participating in our demo program or call us at 1-866-215-1861.

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Can I add comments to my order?

Yes! During the checkout process you will see a "Comments" section on the order form. You can add any notes, directions, requests, or questions to this area. A member of our staff will review your comments and will follow up with you.

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I only see 1/2 sizes listed for your rings. Can you do 1/4 sizes?

Yes! Most of our ring styles are also available in 1/4 sizes. To request a 1/4 size, select the closest size from the on-screen options before adding the item to your shopping cart. During the checkout process you will see a "Comments" section on the order form. Note the exact size you need and we will adjust your order accordingly.

Please note: 1/4 sizing is not available for our 100% Carbon Fiber rings.

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I don't know my ring size. / I'm shopping for someone else. Help!

The best way to get an accurate ring size is to have your finger measured at a local jewelry store. We strongly recommend you get measurements taken by at least two or three different jewelers. Measurements can and do vary depending on how the jeweler measures you.

Please note: Most of our rings are crafted in a "comfort fit" style. We recommend having your finger sized for a comfort fit band if possible.

Read our Guide to Ring Sizing to learn how to ensure a perfect fit.

If the ring you are purchasing is intended to be a surprise gift, we recommend secretly "borrowing" another ring from the recipient. Have the ring examined by a jeweler to get the exact size.

For more information, or if you're ordering from outside the US and Canada, please review our handy International Ring Size Chart.

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Can I order my ring with engraving?

Yes (usually)! Most of our rings include engraving of up to 25 characters on the inside of the band. Engraving is always free. If engraving is available for a ring, you will see a field above the "Add to Cart" button among the on-screen options prior to checkout. Simply enter the text you wish to have inscribed, and we will engrave it for you at no extra charge.

Get engraving tips and see examples of our most popular inscriptions on our Wedding Ring Engraving Ideas page!

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How long will it take for my ring to be completed?

It usually takes about 5 to 10 days, but all of our rings are custom made to order so production time can and does vary. We strive to keep you as informed of this as possible, and prior to ordering you can almost always find production estimates for individual rings near the "Add to Cart" button.

Please note: Some rings, such as Damascus Steel Rings or rings with diamonds, may take up to three weeks to complete. Rush options are available for select styles and we offer Overnight and 2nd Day shipping options for most items.

For more information about getting your order faster, please see our Shipping Information page.

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Can I get free shipping on my order?

Yes! All domestic orders automatically qualify for free ground shipping!

Please note: By "domestic" we mean orders shipped within the USA only. There is a $25 USD flat shipping charge for all international orders.

We also provide Overnight and 2nd Day shipping options for most items if ground shipping is not fast enough for you.

For our complete policies, please see our Shipping Information page.

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How will my item be shipped?

We use a variety of shipping methods to get your items to you as efficiently as possible. Typically, we use USPS Priority Mail for all standard ground shipments (free of charge to you), and then use either UPS or FedEx for 2nd Day and Overnight shipments. Once your item has been shipped we will provide you with tracking and delivery information.

For more information about getting your order faster, please see our Shipping Information page.

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Can you put a rush on my order?

We pride ourselves on having some of the fastest lead times in the industry, and once we process your order we waste no time on production. We really do work to get you your ring as fast as possible. We also offer 2nd Day and Overnight shipping options once your ring is completed. However, if you're on a tight deadline or simply can't wait, we can probably help you out.

The best way to expedite your order is to contact us. Send us an email, call us at 1-866-215-1861, or try us by live chat and we will do whatever we can to address your needs.

Please note: Because our rings are custom made, production time may still vary on rush orders.

For more information about getting your order faster, please see our Shipping Information page.

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Do you offer international shipping?

Yes! We ship orders internationally for a flat $25 USD fee. This fee covers basic ground shipping services. The list of countries that we ship to is available during the checkout process.

Please note: All international shipments are subject to the duties and taxes of the destination country. Once your order leaves the United States we do not have any control over the shipment.

For more information about international shipments, please see our Shipping Information page.

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Can my Titanium Ring be resized?

Yes, but Titanium Rings can only be resized to a larger size and not a smaller one. This is due to the inherent strength of titanium. Also, depending on the style of the ring we may not be able to size the ring up and a new ring may have to be made. That, unfortunately, is the reality when you make rings to the quality that we do.

If you are experiencing any sizing issues with your ring, please send us an email, give us a call at 1-866-215-1861, or use our live chat support as soon as possible. We'll do whatever we can to help.

Please note: Items from our Camo Rings and Carbon Fiber Rings series also cannot be resized, and some styles can't be resized regardless of the material used.

But wait! Did you know that Titanium-Buzz offers free lifetime size exchanges for many of our rings? There's a good chance we can replace your ring with an updated size at no charge (except for shipping).

To learn more and to see if your ring qualifies for lifetime size exchanges under our Protection Plan, please read our Returns and Exchanges policy.

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Can Titanium Rings be cut off in an emergency?

Yes, yes, and YES! Titanium may be a king among metals, but it's not indestructible; it has a strength threshold just like other materials and that threshold can be broken. Titanium Rings can be quickly removed in an emergency using standard cutters found in hospitals, ambulances, doctors' offices, and jewelry workshops.

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Does titanium scratch?

Yes. Titanium Rings will show some wear and tear over time, but not in the same way as many other pieces of jewelry. Some scratches may eventually appear, but your ring will continue to look great for as long as you exercise proper care. Note the emphasized part of that sentence; reenacting that scene from Lord of the Rings and hitting your ring with an axe is not proper care. These rings can be damaged by abuse.

For minor scuffs and issues with inlays, we offer lifetime refinishing for many of our rings at no charge (except for shipping) as part of our universal Protection Plan.

For more information about how to keep your ring looking like new, read our Simple Guide to Cleaning Your Ring.

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Can titanium irritate the skin like many other metals?

No! It may be a tough material, but it's not tough on your skin. Titanium is a natural element and is one of the few hypoallergenic metals. It has been rarely known to cause any irritation to skin, unlike a few other metals we could name (*cough* nickel *cough*).

Did you know? Our lines of Black Zirconium Rings and Cobalt Chrome Rings hypoallergenic too!

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How do I clean my Titanium Ring?

Clean your Titanium Ring with mild soap and warm water. Yep, it's (almost) that easy. You can also have your ring polished at a local jeweler, or we can refinish it for you for free(!) minus shipping costs. Click here to learn more about our free lifetime Protection Plan.

For more information about how to keep your ring looking like new, read our Simple Guide to Cleaning Your Ring.

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Can my Camo Ring be resized?

Unfortunately, no. Due to the materials we use and how they're made, Camo Rings cannot be resized, but the good news is most of our Camo Rings are covered by our free lifetime Protection Plan! This means that if your ring ever stops fitting, we'll replace it with one that does for as long as you own the ring. And by free, we mean the new ring will cost you nothing (except for shipping, that is).

Please note: Some exclusions may apply for specific ring styles.

If you are experiencing any sizing issues with your ring, please email us or call us at 1-866-215-1861 as soon as possible. You can also use our live chat support. We will give you instructions for exchanging the item.

Learn more about our Camo Rings and what makes them different in our complete Camo Rings FAQ.

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How do Camo Rings hold up to wear over time?

The camouflage patterns on our Camo Rings are unique inlays set into the base metal, which provides some extra protection. However, just like any jewelry that features an inlay (whether it's camo, gold, silver, platinum, etc.), you will need to treat your ring with proper care and common sense. Here are a few situations to avoid:
  • Intense work with your bare hands. - Take it off before you go out to the garage to tear apart that engine.
     
  • Abusive environments. - Don't keep wearing it around things like abrasive chemicals. Also, if this describes you, you should take better care of your hands.
     
  • Prolonged exposure to direct sunlight. - This does not mean living like Dracula, but it does mean you shouldn't leave your ring on the dashboard of your car all day.
The fact is, if you abuse your ring, the abuse will show up on the inlay and elsewhere. Though for normal wear and tear, keep in mind that we offer free lifetime refinishing (excluding shipping) for most of our Camo Rings!

Learn more about our Camo Rings and what makes them different in our complete Camo Rings FAQ.

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How do I clean my Camo Ring?

It's pretty simple: We recommend rinsing your Camo Ring with warm water and then pat drying it afterwards.

Please note: We do not recommend cleaning your ring with an ultrasonic cleaner. The strong UV rays of these devices may damage the inlay of your ring.

If you have concerns about the look of your inlay or the finish of your ring, keep in mind that many of our Camo Rings are covered as part of our free lifetime refinishing plan (excluding shipping).

Learn more about our Camo Rings and what makes them different in our complete Camo Rings FAQ.

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What if my camo inlay is damaged and needs to be repaired?

Most of our Camo Rings are automatically covered under our free lifetime refinishing plan, which is exactly what it sounds like. We will replace an inlay damaged by ordinary wear and tear, for free. The only thing you pay for is shipping both ways.

If you are experiencing any issues with your inlay, please email us or call us at 1-866-215-1861 and tell us about it. We can also be reached by live chat.

Learn more in our complete Camo Rings FAQ.

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Can my Carbon Fiber Ring be resized?

Sadly, no. Our 100% Carbon Fiber Rings are a band apart from other rings, but due to the nature of the material they cannot be resized. But wait! The good news is our Carbon Fiber Rings are covered by our free lifetime Protection Plan! If at any point your Carbon Fiber Ring stops fitting the way it should, we'll replace it with one that does. The only thing you pay for is shipping both ways.

If you are experiencing any sizing issues with your ring, please email us or call us at 1-866-215-1861 as soon as possible and we will advise you of your options. You can also reach us via our live chat support.

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Is any coating applied to your Carbon Fiber Rings?

No! Our 100% Carbon Fiber Rings are not coated with any epoxy materials. They are sanded and left in an all-natural finish. We have found this process wears best over time.

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How do I clean my Carbon Fiber Ring?

Clean your Carbon Fiber Ring with warm water and soap. Yep, it's that easy!

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