Your ring's quality is guaranteed! It's the right thing to do.
Anyone can say their products are built to last, but not everyone is willing to stand behind that claim. If your ring develops any problems, we'll repair or replace it free of charge.
Repairs and Refinishes
Our commitment to you doesn't end once you've received your order. If your ring ever breaks (it won't), we are here for you. Our warranty covers free replacement of any ring that fails structurally.
And if you ever need to have your ring refinished or touched up, we're the people to call. Our warranty also includes free refinishing of your ring.
Call us at 1-866-215-1861 or send us an email and we will provide you with all the information you need to get your ring back to us for service.
Disclaimers and Exclusions
We inspect all rings that are returned for repairs, refinishes, or touch ups. Any items that are found to have been abused or excessively damaged will void the warranty and the Protection Plan (if purchased) and will not be accepted. Alterations done by a third party will also void the warranty.
Customers are responsible for shipping costs to our store for repairs, refinishes, or touch ups. However, if you are sending the ring back due to an error or mistake on our end, we will gladly work with you to cover the shipping.
For more detailed information about returns and exchanges, please see our returns and exchanges policy.